FAQ

Milngavie primary – breakfast club – within the school bistro area

Milngavie After school – CE Centre Allander Road ( our staff walk/escort the children from the school)

Castlehill Breakfast & afterschool – dining area. & gym hall

Clober Breakfast & afterschool – dining area & gym hall

Craigdhu Breakfast & afterschool Music room, ICT suit & gym Hall

All playsetting have wonderful outdoor space and we use this daily

The supervisor of your attending playsetting will confirm at your settle in visit, where the meeting point is within your child’s school.

Easter 2.30pm

End of year June 1pm

Christmas 2.30pm

The exception ( if the class is being held within the same school as TOC playsetting your child attends)

If you can arrange someone else to collect your child then please let the staff team know who will be collecting your child . We would never leave your child alone after 6pm; two members of staff will remain with your child until they are collected.

However, our rental agreement with East Dunbartonshire Council dictates we vacate the premises by 5.55pm. For this reason, we may have to take your child outside the building to wait for you to collect them.

We do have a late charge of the first 15 minutes will be £15.00 and £1 per minute thereafter. Lateness is monitored and if you are charged, three times your place at TOC will be in jeopardy. Please help us be ensuring that your child is picked up by 5.55pm.

We ask parents/ carers to always phone your child’s play- setting before you set out in the morning to make sure you speak to a member of our team who will confirm as to whether we will be opening or not. Our aim will be to ensure that no parent is without care for his or her child – that is within our control. If we do have to close due to adverse weather, we shall notify the parents accordingly.

*Please note* if EDC schools close due to severe weather Time-Out Club will also have to close.

We require one months’ notice in writing when cancelling any places, please email applications@time-outclub.co.uk or info@timeoutclub.co.uk.

Within the play setting if children wish to do their homework – all playsetting’ s have a homework table. We do however encourage children to free play and join in with a variety of activities.

Musical instruments are expensive equipment/instruments getting damaged or broken, we ask all children not to play with their musical instruments whilst at Time-Out Club.

We have many processes in place to ensure we make sure your children are cared for within our setting. We maintain within staff/child ratios at all times, our staff are professional and trained in first aid, child protection and elementary food hygiene. We have a code of conduct which supports both the children and staff whilst at Time-Out Club and through our quality assurance processes, we ensure we evaluate our service on a regular basis. (a copy of the code of conduct and our quality assurance process can be found in the parent/carer handbook)

If you have been offered a place and are still on the waiting list for any additional requested days, we will contact you when the waiting list is reviewed, we do this on a regular basis when placements are available.

Visit our website www.time-outclub.co.uk  and complete our online enrolment form (found in the download section of the website) there is no limit to the years when we accept child application forms. However, a child’s place can never be guaranteed regardless of length on the waiting list. If we have placements available we offer out as soon as we can.

Unfortunately, our insurance does not cover personal children’s -toys- digital equipment – phones – games, getting damaged, broken or stolen .We ask all children not to play with or bring their own toys / belongings whilst in the playsetting

We do not permit children to bring in any foods or drinks during term time, (allergies with other children can be critical)

We follow Nutritional guidance and food standards for early years childcare providers in Scotland

Yes, we are a nut free zone and we ask all parents/carers to be mindful of this – if your child does have a nut product we will ask them not to eat it and discuss with you when you come to collect.

Staff assume all children that attend  are fully toilet prepared for school. If there are any issues parents/carers are mindful that staff are not trained or qualified in dealing with continual toilet mishaps. If you child has any such issues please be aware this affects our staff ratios and can be an barrier to our daily job remit. If your child has difficulties, please alert staff prior to starting TOC. If your child has additional support needs, this will be added to their personal plan.

The majority of our staff have qualifications in a range of childcare qualifications, ranging from SVQ 2, 3 and 4 in play work to a BA Childhood Practice.

All staff receive full induction lasting 4-6 weeks. We have in-house training every 2^nd month as well as a rolling programme for training in first aid, food hygiene and child protection.

If you require an additional place for your child on different days than originally allocated, we have an online ad-hoc form (please note places are limited)

Booking Form | Time Out Club (time-outclub.co.uk) drop down menu for ad-hoc

We are closed for two weeks at Christmas and two weeks during the summer holiday together with bank holidays.

For full details on this, Closures-Deadline-Dates-2024-25.pdf (time-outclub.co.uk)

We outsource all our accounts please email any bill queries to – payments@time-outclub.co.uk

When you receive your bill, you will be issued with our bank details  a standing order should be set up for the 1st of every month.

Your bill runs from 1^st Aug – 1^st June –  and should be stopped for July we will issue a renewal in June each year.

We accept a range of childcare vouchers from many other companies including Computershare, Kiddi Voucher, RG Childcare and Fideliti – additional information is available on our website. The Government tax free childcare vouchers  https://www.gov.uk/tax-free-childcare set up an online childcare account for your child. For every £8 you pay into this account, the government will pay in £2 to use to pay your provider.

Full fees will still be payable if your child is absent.

As per-parent contract -Fees/ costs are non-refundable.

We have an online booking form as well as our Holiday booking forms on this website (in the download section) All holiday booking forms must be submitted by a certain date – (there after an administration fee is added to the booking – places are also limited after the deadline date). For all deadline dates please see closures and deadlines